TERMS

&

CONDITIONS

PRICING AND VAT

All prices stated are in United Kingdom Pounds Sterling (£). All error and omissions are accepted. Prices displayed do not include shipping. Shipping costs are calculated on final price within the shopping cart. Shipping costs include processing, packaging and delivery costs and are charged at a flat rate of £5.99. Orders over £55.00 will receive Free Delivery. Prices are subject to change at any time.

LOYALTY PROGRAM

The Loyalty Program is free to sign up to. By joining, you agree to us contacting you with information we feel may be of interest. Your introductory discount code will be set at 1% and will rise to a maximum of 15% through regular and consistent ordering. Order value will have no bearing on percentage increase. The code will only be valid to the person who has registered. Misuse of the code will result in it being removed from our website.

RECOMMEND A FRIEND

The recommender will receive a £5.00 Voucher Code to use on our website, so long as their name is included within the recommended friend's order. The recommender must have ordered from us before and their name must match with the one supplied by the friend. The £5.00 voucher will only be valid on orders over £10.00 (excluding delivery fee) and their delivery details must match that of the recommender.

 

DESPATCH AND DELIVERY OF GOODS

Delivery within the United Kingdom is through HERMES, ROYAL MAIL, UPS or YODEL. Item(s) can be sent by recorded delivery, please make sure there is someone present to accept goods.

 

ROYAL MAIL, UPS & YODEL

If an item is in stock and you order before 2:00pm, it will normally be collected for delivery the next working day (unless otherwise stated). Orders over the weekend are normally collected on Monday. Delivery times may vary but they aim to deliver within 1-2 working days. Saturday delivery is also available at no extra cost.

HERMES

If an item is in stock and you order before 2:00pm, it will normally be collected for delivery the next working day (unless otherwise stated). Orders over the weekend are normally dispatched on Monday or Tuesday for delivery. Delivery times may vary by postcode. Please be patient and allow 2-5 working days.

 

Free shipping is only available within the United Kingdom Mainland.

 

If we cannot fulfil or deliver your order within these time frames or have any other problems with your order, we will contact you by email as soon as possible. We will also give you an expected delivery date and allow you to cancel your order if you wish. If any of the items you order are not in stock, delivery may take up to 28 days.

IDENTIFICATION

If we believe that you have supplied an incorrect Date Of Birth (for items that are for persons 18 years and above), we will request that you supply a valid form of idenitifcation. The type of identification we will accept is a driving license or a passport. Failure to supply this identification within the given time frame will result in your order being cancelled.

 

AIR/CO2 TANKS

Please note that ALL AIR and CO2 tanks are supplied empty due to very strict courier regulations.

 

PAINTBALLS

Due to the fragile nature of some of the paintball grades, we cannot guarantee that they will not arrive damaged. Each batch will be packed within padded packaging, and every effort will be made to ensure they arrive safely. Please be aware though, if you receive your paintballs and some are damaged, even if the package has been signed for as damaged, there is a chance you might not be issued a refund.

CANCELLATION

You have the right to cancel your order at any time, so long as it has not been shipped. To cancel your order or to check the status of your order please email us or call us on 01833 630956.

 

LIABILITY

Our delivery liability is reflected in the terms and conditions that HERMES, ROYAL MAIL, UK MAIL, UPS and YODEL afford us and is limited to postage refunds.

 

Please Note: JackRabbits PA cannot be held responsible for any delays caused by Acts of God, industrial action, vehicle breakdown, service providers, credit searches, stock availability and delivery companies.

 

HANDLING COMPLAINTS

We will handle any complaint in a fair, effective and confidential manner. We will not only endeavour to respond to any complaint within 24 hours but also to have it fully resolved.

WEBSITE ACCURACY

We work extremely hard to ensure our website is as accurate as possible, however we cannot guarantee and be held responsible for any claim resulting from the inaccuracy of the information supplied. Pictures of products are for illustration only. Product specifications may change without prior notice.

TELEPHONE ORDERING

We aim to give the most accurate and up to date information available when taking telephone orders, however we cannot guarantee and be held responsible for any claim resulting from the accuracy of the information supplied. Product specifications may change without prior notice.

 

Records for telephone conversations are kept for confirmation and training purposes.

 

GOVERNING LAW AND CONTRACT INFORMATION

No contract will exist between you and JackRabbits PA for the sale of any product unless and until your order has been shipped and until then the right is reserved to decline your order. These contracts do not affect the consumers' statutory rights.

 

These terms and conditions shall be governed by and construed in accordance with the laws of England and the parties irrevocably submit to the exclusive jurisdiction of the English Courts.

 

If any part of our terms and conditions is determined by a UK court to be invalid, illegal, void or otherwise unenforceable under any current or future law, the remainder of our terms and conditions shall not be affected thereby.

 

DISCLAIMER

To the fullest extent permitted by law, JackRabbits PA provides its web sites and contents on an "as is" basis and makes no (and expressly disclaims all) representations or warranties of any kind with respect to its web sites or its contents including, without limitation, warranties of merchantability and fitness for a particular purpose. Except as specifically stated on its web sites, to the fullest extent permitted by law, neither JackRabbits PA nor any of its affiliates, directors, employees or other representatives will be liable for damages arising out of or in connection with the use of its' web sites. This is comprehensive data, income or profit, loss of or damage to property and claims of third parties. For the avoidance of doubt, JackRabbits PA does not limit its liability for death or personal injury to the extent only that it arises as a result of the negligence of its affiliates, directors, employees or other representatives. These Terms and conditions do not affect your statutory rights as a consumer.

©JACKRABBITS PA 2015-2019

VAT Number: 295930364

Company Number: 11356359